Troubleshoot: Control Center Producing the Fatal error: OutputMode set to Document or Job mode and current Message does not belong to a Job definition. (Connector):MAIL

Explanation: You are deploying an export but the referenced output connector in your message script does not match the selected output connector in your runtime.

  1. Open the message and right-click on the message icon and select Script…
  2. Examine the script and identify the output connector being referenced in the runtime. Figure 1 displays the MAIL output connect being called in our example.
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Figure 1: The message script
  1. Open the runtime examine the connection between the process (e.g. Invoice) and the output connector.
  2. You need to ensure that the process is referencing the correct output connector. Right-click on the process and select Connector Selection… Figure 2 shows that the process Invoice is referencing the correct MAIL output connector.
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Figure 2: The connector selection method

Export, deploy and test!

Troubleshoot: Control Center Producing the EOF: Fatal error: No output connector:purchase_order

Explanation: You are deploying an export but have forgotten to connect the process purchase_order to an output connector in the Runtime Configuration

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Figure 1: Runtime Configuration
  1. Open the Runtime
  2. Click on the x icon on the purchase_order process and drag the connection line up to the MAIL Output Connector
  3. Click on the yellow arrow on the MAIL Output Connector and click on the Edit Mail button
  4. Complete the MAIL configuration similar to Figure 2

Export, deploy and test!

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Figure 2: MAIL Configuration

Troubleshoot: Control Center producing the error: Connect time-out

Explanation: You are trying to connect to your site ‘Test’ but you received a connecting message for a while and then the Control Center produces the Connect time-out error (see Figure 1). This is happening because the Management Gateway Service has been stopped. You must restart this service.

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Figure 1: The Connecting to message turns into the a Connect time-out error

Solution: Restart the Stopped Service

  1. Open the Services application on your host server and check the status of the StreamServe Management Gateway service – it has been stopped (see Figure 2)
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Figure 2: the stopped service
  1. To restart the service, right click on it and select Start and the service will be restarted (see Figure 3)
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Figure 3: The restarted service
  1. Re-connect to the site and it should connect OK

Troubleshoot: M3 Users are not receiving output (Part 2)

Explanation: Users are complaining that their submitted jobs in M3 are not being received in their inboxes.

Problem Diagnosis

  1. Open MNS206 (M3 Output. Manage per Job)
  2. Change the Sorting order to 6-Output Status
  3. Type SND into the Sts column and type the date into the Ent dt column
  4. Press Enter

You now have a list of jobs that have the status SND (Sent) which means they have been sent but not saved or received by M3 – they have a status of SAV when they are successfully received by M3. Figure 1 indicates a sample job with SND.

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Figure 1: A submitted job with status SND

Problem: The problem is with M3. You need to contact your M3 administrators and ask them to view its performance. They should especially check if any autojobs need to be restarted.

Once M3 has been fixed, all jobs with status SND will now automatically begin to hit StreamServe and produce output for users.

You do not need to resend jobs! 

You should monitor all traffic for a while and constantly refresh MNS206 to see jobs change status from SND to SAV (Sent & Saved).

Troubleshoot: M3 Users are not receiving output (Part 1)

Scenario: Users are complaining that their submitted jobs in M3 are not being received in their inboxes.

Problem Diagnosis:

  1. Open MNS206 (M3 Output. Manage per Job)
  2. Change the Sorting order to 6-Output Status
  3. Type MSG into the Sts column and type the date into the Ent dt column
  4. Press Enter

You now have a list of jobs that have the status MSG (Error Detected) – these jobs were sent during the downtime. Figure 1 indicates a sample job with MSG. Now You must find out what error has been detected.

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Figure 1: A submitted job at status MSG
  1. Right-click on one of the MSG jobs and select Display
    1. The E panel is triggered
  2. The Message is CR_0025 and the description tells you that the server is not responding –  Figure 2 displays these details
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Figure 2: Job error message onn MNS206/E panel

Problem: The problem is with StreamServe. The Control Center service is no longer running so it needs to be restarted.

Solution: 

  1. Click back to return to MNS206
  2. Open Control Center – the service will not be running
  3. Start the service

All jobs with status MSG will now automatically begin to hit StreamServe and produce output for users.

You do not need to resend jobs! 

You should monitor all traffic for a while and constantly refresh MNS206 to see jobs change status from MSG to SAV (Sent & Saved).

Troubleshoot: Control Center producing the error: ‘Fatal error: portx spool=connector (port/printserver)’

Explanation: You are probably trying to create a new output connector in the Platform and you are using the connector type Spool and you are encountering this error. This is because you have not entered % into the To property – see Figure 1

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Figure 1: Missing To property value

 

  1. Open the Platform
  2. Right-click on the new Output Connector and select Settings…
  3. From the Selected layer dropdown select Production (Physical)
  4. Make sure your Connector Type is Spool
  5. Enter % as the To property value
  6. Click OK

Export, deploy and test!