Troubleshoot: Control Center producing the error: Connect time-out

Explanation: You are trying to connect to your site ‘Test’ but you received a connecting message for a while and then the Control Center produces the Connect time-out error (see Figure 1). This is happening because the Management Gateway Service has been stopped. You must restart this service.

Figure 1: The Connecting to message turns into the a Connect time-out error

Solution: Restart the Stopped Service

  1. Open the Services application on your host server and check the status of the StreamServe Management Gateway service – it has been stopped (see Figure 2)
Figure 2: the stopped service
  1. To restart the service, right click on it and select Start and the service will be restarted (see Figure 3)
Figure 3: The restarted service
  1. Re-connect to the site and it should connect OK

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